Windows Live Hotmail - TrueSwitch Help: Most Frequently Asked Questions

Need answers?
Start with the most frequently asked questions below, or click on the Help Index tab above for a complete list of topics.


What is TrueSwitch?
How does TrueSwitch work?
How secure is TrueSwitch?
Does my information stay private?
What are the requirements to run TrueSwitch?
Does TrueSwitch guarantee the accuracy of information that is transferred to my Windows Live Hotmail account?
How much do I have to pay?
Will the TrueSwitch service copy all attachments and downloads I received through my e-mails from my old account to my new account?
Will you sell or share my information with third parties?
How do I contact customer service if I have a question or need help?

 
What is TrueSwitch?
TrueSwitch is a service intended to help you with all your needs while switching Internet Service Providers (ISPs). Using TrueSwitch is a good way to ensure your switch to Windows Live Hotmail account will be fast and easy. Transfer all your stored information from your current account and continue to keep in touch with friends and business contacts you may otherwise lose touch with while changing your e-mail address.
 
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How does TrueSwitch work?
TrueSwitch is an automated system that accesses  your old ISP account on your behalf and copies your data
(e-mail, address book contacts and other stored information). All this is then duplicated at your new Windows Live Hotmail account.
 
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How secure is TrueSwitch?
We are committed to using the best commercially available technology and procedures to protect the security of your data. We encourage you to carefully review the Security section of our Privacy Policy.
 
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Does my information stay private?
Yes, your privacy is a high priority. We will not give your information to any third party. For more information, please review our Privacy Policy.
 
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What are the requirements to run TrueSwitch?
  • Operating System: Windows XP, Windows Vista, Windows 7 and Mac OS X.
  • Pentium II 133 MHz or higher
  • 64 MB of Memory or higher
  • Internet Explorer 6.0 or higher
  • A new Windows Live Hotmail account.
 
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Does TrueSwitch guarantee the accuracy of information that is transferred to my Windows Live Hotmail account?

TrueSwitch transfers information exactly as it is presented at your current account. However, due to differences in applications at different providers, certain fields of information may appear in a different field. However, important pieces of information should never be eliminated or dropped.

 
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How much do I have to pay?

TrueSwitch is free if you are switching to Windows Live Hotmail account. There are no hidden costs or cancellation charges if you decide to discontinue any of the features of TrueSwitch.

 
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Will the TrueSwitch service copy all attachments and downloads I received through my e-mails from my old account to my new account?

Yes.  The current version of the TrueSwitch Wizard will copy all of your e-mails from your old account.

 
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Will you sell or share my information with third parties?

No. TrueSwitch, is intended only for the purpose of making it easy to switch to your new e-mail account.  We will only use your information in the manner described by our Terms of Service. You can be assured that:

  • Your information will not be shared, sold, or distributed to any third parties. Your information will not be used to send you spam or any other unsolicited commercial e-mail.
  • Your information will not be used to maintain a spam mail listing.
 
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How do I contact customer service if I have a question or need help?

Update the “Customer Service” form and a representative will get in touch with you.

 
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