AOL Easy Transfer Help: Most Frequently Asked Questions

Need answers?
Start with the most frequently asked questions below, or click on the Help Index tab above for a complete list of topics.

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? Will the email folders I created at my old account be transferred?


What is AOL Easy Transfer?

AOL Easy Transfer offers you a quick and easy way to switch to your new AOL account.  It automatically copies your personal data to your new AOL email account and notifies your friends with the new email address.  The two major functional components of AOL Easy Transfer are:

  • Personal Data Copying. You have the option to request that AOL Easy Transfer copy your personal data (e.g., your address book and stored emails) from your old account to your new AOL account.
  • Contact Notification.  You have the option to request that AOL Easy Transfer notify contacts in your address book about the change in email address.

If you select the 'Send a notification' option, AOL Easy Transfer generates a change of email notification and emails it to all the contacts in your address book.  You have the option of personalizing the message before it is sent.

Additional information on the functional components within AOL Easy Transfer is available at www.trueswitch.com/aolweb

Technical support for AOL Easy Transfer, as made available by Esaya, is described at www.trueswitch.com/aolweb/help

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Will AOL Easy Transfer work with my computer
(system requirements)?


AOL Easy Transfer is designed to work with most Personal Computers made in the last five years, and to support the most popular email software and Internet Service Providers.

The basic system requirements are:

  • Operating System: Microsoft Windows XP, Windows Vista, Windows 7 and Mac OS X with Internet Explorer 8 or higher for Windows and Safari 4 or higher for Mac.
  • Pentium II 233 MHz or higher
  • 64 MB of memory or higher
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Does AOL Easy Transfer work with my old email account provider?

AOL Easy Transfer currently supports switching from AOL, AIM, AT&T Yahoo, Charter.net, Comcast.net, Cox.net, Cs.com, Earthlink.net, Freeserve.co.uk, Gmail.com, Hotmail.com, Hotmail.co.uk, Juno.com, MSN.com, Netzero.com, Netscape.com, Optonline.net, PeoplePC.com, RR Domain, Verizon.net, Worldnet.att.net, Yahoo.com and Yahoo.co.uk email accounts.

Feature /
Email Accounts

Copy
Emails

Copy
Contacts

Notify
Contacts

AOL

Y

Y

Y

AIM

Y

Y

Y

AT&T Yahoo

Y

Y

Y

Charter.net

Y

Y

Y

Comcast.net

Y

Y

Y

Cox.net

Y

Y

Y

Cs.com

Y

Y

Y

Earthlink.net

Y

Y

Y

Freeserve.co.uk

Y

Y

Y

Gmail.com

Y

Y

Y

Hotmail.com

Y

Y

Y

Hotmail.co.uk

Y

Y

Y

Juno.com

Y

Y

Y

MSN.com

Y

Y

Y

Netzero.com

Y

Y

Y

Netscape.com

Y

Y

Y

Optonline.net

Y

Y

Y

PeoplePC.com

Y

Y

Y

RR Domain

Y

Y

Y

Verizon.net

Y

Y

Y

Worldnet.att.net

Y

Y

Y

Yahoo.com

Y

Y

Y

Yahoo.co.uk

Y

Y

Y

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Will AOL Easy Transfer copy email attachments from my old account to my new AOL account?

Yes.  The current version of AOL Easy Transfer will copy your emails completely.

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Why does AOL Easy Transfer require my IDs and passwords?

We require your ID and password for both your old and new accounts for security purposes.  This guarantees you are who you say you are and protects against the transfer of data without your permission.  Since your privacy is a high priority for us, AOL Easy Transfer will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times.  For more information, please see our privacy policy.

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Does my information stay private?

Yes.  Your privacy is a high priority for us -- we will not give your information to any third parties.  Your information is only used to provide you with the AOL Easy Transfer services in accordance with our Terms of Service and Privacy Policy.  The nature of the AOL Easy Transfer service require that we use your user ID and password to log into your old and new email accounts to copy your emails and address book.  Your email address and password are protected using industry recognized encryption standards, and your passwords are transmitted and stored in encrypted format at all times.  For technical troubleshooting, and improving the services that we provide, we collect information on your usage of the AOL Easy Transfer services.

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How secure is AOL Easy Transfer?

AOL Easy Transfer is committed to utilizing the best commercially available technology and procedures to protect the security of your data.  We encourage you to carefully review our Privacy Policy if you have further questions.

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Are my user ID and password stored by AOL Easy Transfer?

AOL Easy Transfer stores your User IDs for technical and customer support purposes. We will require your User ID and Password to copy your information to your new AOL account and if you do not have any support requests, we will delete your User ID and password.  You can change your password for your new Internet account at any time after you receive an email confirming that your switch has been successfully completed

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How can I get support?

Have a question or suggestion?  We want to help. For any support issues you may write to support at aolwebsupport@trueswitch.com

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Will the email folders I created at my old account be transferred?

AOL Easy Transfer will copy your email folders from your old account. The folder names may be modified to accommodate certain technical constraints but should still be recognizable to you.  Also due to technical constraints, your emails in those folders may be copied to your inbox instead of directly to the comparable folder in your new AOL email account.

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